Effective Date: October 26, 2023

At Print Binder Solutions, we are dedicated to providing high-quality printing and binding services and ensuring client satisfaction. Due to the custom nature of our products, our refund policy is designed to address issues fairly while accounting for the resources invested in personalized orders.

1. General Policy for Custom Orders

All products manufactured by Print Binder Solutions are custom-made based on your unique specifications, artwork, and approvals. As such, we do not offer refunds or returns for custom printed or bound products unless there is a verifiable manufacturing defect or an error directly attributable to Print Binder Solutions that was not present in the final approved proof.

2. Client Responsibility for Proof Approval

• Crucial Step: We provide digital proofs (and sometimes physical proofs, if requested and paid for) for your review and approval before beginning production. It is your sole responsibility to carefully review these proofs for any and all errors, including:
  • Spelling and grammatical mistakes
  • Incorrect dates, numbers, or contact information
  • Layout and design elements
  • Missing content
  • Color representation (within the understanding that screen colors may vary from print – see section 3.2 below)
  • File quality or resolution issues visible in the proof.
• Final Approval: Your approval of the proof signifies that you have reviewed and accepted the artwork and all specifications as ready for production. Once a proof is approved, Print Binder Solutions is not responsible for any errors or omissions in the final printed product that were present in the approved proof. No refunds or free reprints will be issued for errors approved by the client.

3. Grounds for Refund or Reprint (Print Binder Solutions’ Responsibility)

A refund or reprint may be considered under the following conditions, provided the error was not present in the approved proof:

• Material Defects: The product has a significant physical defect (e.g., severe binding error, pages falling out, incorrect paper stock used contrary to approved specifications).
• Printing Errors: Significant printing errors (e.g., incorrect cut, missing ink, major color shift outside industry standards, misaligned printing) that were clearly caused by our production process and were not visible or indicated in the approved proof.
• Incorrect Order Fulfillment: We printed the wrong product, quantity, or used specifications fundamentally different from what was approved in your final order details.

3.1. How to Submit a Claim for Refund or Reprint:

If you believe your order qualifies for a refund or reprint based on the criteria above, you must:

1. Notify Us Promptly: Contact us in writing (email preferred) within [e.g., 3-5] business days of receiving your order.
2. Provide Details: Include your order number, a clear description of the issue, and photographic evidence of the defect or error. For some issues, we may require the return of the original product to our facility for inspection.
3. Return Policy: If a return is required, we will provide instructions and cover reasonable shipping costs for the return. Products must be returned in their original condition (or as received if damaged) and packaging.

3.2. Color Accuracy Disclaimer:

As noted in our Terms & Conditions, due to differences in monitor calibration, paper stocks, and printing processes, we cannot guarantee exact color matching between your digital files/proofs and the final printed product. Variations in color that fall within accepted industry standards are not considered a defect and will not be grounds for a refund or reprint. If precise color matching is critical, please discuss this with us before placing your order, as additional services (e.g., physical press proofs) may be available at an extra cost.

4. Cancellations

• Before Production: If you need to cancel an order, please contact us immediately. Orders canceled before any design work, file preparation, or production has begun may be eligible for a full refund, minus any administrative processing fees.
• After Production Starts: Once your order has moved into production (e.g., files sent to press, materials cut, binding initiated), it is considered final and cannot be canceled. No refund will be issued for orders canceled after production has commenced.

5. Shipping Damages

Print Binder Solutions is not responsible for damages or losses incurred during shipping. If your order arrives damaged, please:

1. Document the Damage: Take clear photos of the damaged packaging and products immediately upon receipt.
2. Contact the Carrier: Report the damage directly to the shipping carrier (e.g., FedEx, UPS, DHL) as soon as possible.
3. Notify Us: Inform us of the damage and provide us with copies of your communication with the carrier and the photographic evidence. We will assist you where possible with your claim with the carrier.

6. Our Resolution Process

Upon receiving a valid claim, Print Binder Solutions will:

1. Review the Claim: Assess the information and evidence provided.
2. Request Additional Information: We may ask for further details or for the return of the product for inspection.
3. Offer a Solution: If the claim is found to be valid and attributable to our error, we will, at our sole discretion, either:
   • Reprint the Order: Produce a corrected version of your order at no additional cost.
   • Issue a Partial or Full Refund: Based on the severity of the defect or error.

7. Contact Us

If you have any questions about our Refund Policy or need to submit a claim, please contact our customer service team:

• By email: support@printbindersolutions.com