Effective Date: October 26, 2023
Print Binder Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website printbindersolutions.com, use our services, or interact with us.
1. Information We Collect
We may collect personal information about you in various ways, including when you place an order, request a quote, create an account, subscribe to our newsletter, or contact us. The types of information we may collect include:
- Personal Identification Information: Name, email address, mailing address, phone number, and any other contact details.
- Project-Specific Information: Details about your printing and binding projects, including uploaded files (artwork, documents, designs), specifications, order history, and communications related to your projects.
- Payment Information: Billing address and payment method details (e.g., credit card numbers). Please note that we use secure third-party payment processors, and we do not store full credit card details on our servers.
- Website Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data is collected through cookies, web beacons, and other tracking technologies.
- Communication Data: Any information you provide when you communicate with us via email, phone, or contact forms.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your orders, provide printing and binding services, send quotes, manage your account, and fulfill your requests.
- Communication: To communicate with you about your orders, provide updates, send proofs, respond to your inquiries, and provide customer support.
- Improve Our Services: To understand how our services are used, gather feedback, troubleshoot problems, and make improvements to our website, services, and offerings.
- Marketing and Promotions: To send you newsletters, special offers, and information about our services that may be of interest to you, if you have opted in to receive such communications. You can opt out at any time.
- Security and Fraud Prevention: To protect our website, services, and clients from fraud, unauthorized access, and other security issues.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
- Personalization: To personalize your experience on our website and present services and offers tailored to your interests.
3. How We Share Your Information
We are committed to maintaining the confidentiality of your personal and project-specific information. We may share your information only in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, email delivery, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Confidentiality of Project Files: Your uploaded project files are treated with the utmost confidentiality. They are used solely for the purpose of fulfilling your printing and binding order and are not shared with unauthorized third parties or used for any other purpose without your explicit consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, asset sale, or other business transition, your information may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal data.
- With Your Consent: We may share your information with your explicit consent for any other purpose not outlined in this policy.
4. Data Security
We implement a variety of security measures to protect your personal information, including project files, from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, secure server hosting, and restricted access to data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal data.
- Deletion: Request that we delete your personal data under certain conditions.
- Objection/Restriction: Object to or request that we restrict the processing of your personal data.
- Data Portability: Request that we transfer your data to another organization or directly to you, under certain conditions.
- Opt-out: Opt out of receiving marketing communications from us.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and facilitate your use of our services. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
By email: privacy@printbindersolutions.com